Terms of Service

1. Parties and Definitions

Seller: RZ.Torski OÜ (trading as VINParts), Kirsi tn 8-18, 10616 Tallinn, Republic of Estonia, registry code 16910388, email info@vinparts.ee, phone +372 787 8822, website www.vinparts.ee. Buyer / User: a natural person aged at least 13, or a legal entity, using the VINParts.ee platform. Platform: the website www.vinparts.ee and Telegram bot @VINParts_bot. By using VINParts.ee, you agree to these Terms in full. If you do not agree, please do not use the service.

2. Placing and Confirming Orders

To place an order, add products to your cart and complete the checkout form. An order is considered placed after payment is made or another payment method is selected. Prices: all prices shown are final. The delivery cost is shown separately before you confirm the order. The price is fixed at the time of placing the order. Order confirmation: sent by email within 30 minutes of payment being received. If you do not receive a confirmation, contact info@vinparts.ee. Right to cancel an order: we reserve the right to cancel an order if the product is no longer in stock, the price contained an error, or payment is not received within 48 hours.

Payment: we are not accepting payments at this time. Your order reaches us as a request: a member of our team will contact you, confirm that the parts are available and what they cost, and agree how payment and collection will work.

3. Delivery

Delivery options and prices: • Omniva parcel machine — €3.99, 1–3 business days • DPD parcel machine — €3.99, 1–3 business days • Smartpost parcel machine — €3.99, 1–3 business days • Courier service — €7.99, 1–3 business days Free delivery on orders from €50 (cart total before adding delivery). Delivery time is counted from payment receipt. We will notify you of delays by email. For home address delivery, the buyer is responsible for the accuracy of the address.

4. Returns (Right of Withdrawal)

Under EU Directive 2011/83/EU and Estonian Law of Obligations Act (VÕS) § 56, consumers have the right to withdraw from a distance contract within 14 calendar days of receiving the goods without giving any reason. Full return conditions, procedure and exceptions are described in the separate Return Policy at www.vinparts.ee/en/returns.

5. Warranty and Complaints

Statutory warranty: 2 years from receipt of goods under the Estonian Law of Obligations Act (VÕS) § 218. This means the seller is responsible for non-conformity that becomes apparent within 2 years. Complaint: upon discovering a defect, submit a complaint by email to info@vinparts.ee with a photo, description and order number. We will respond within 5 business days. Resolution: we will replace the defective product, refund the money or offer a price reduction — depending on the situation and your preference. For warranty claims, we cover the return shipping costs.

6. VINParts Club & Referral Programme

VINParts Club — Loyalty Programme VP Points are loyalty bonus points, not money. They cannot be exchanged for cash and do not reduce the price of an order. VP Points: • VP Points are credited to your VINParts Club account and are visible in your personal dashboard • VP Points show your VINParts Club level • VP Points remain valid for 365 days; every new activity starts the 365 days again • A reminder is sent before VP Points expire • VP Points cannot be converted to cash • VP Points cannot be transferred to another user's account • VINParts reserves the right to amend loyalty programme terms with 30 days' notice Referral Programme The VINParts referral programme is a recommendation rewards scheme — it is not an investment product or financial instrument. How it works: • Share your referral link — when a referred user places a confirmed order, you receive a bonus • Bonus rate: a portion of VINParts' margin on each qualifying order (see Programme details) • Network depth: multi-level referral structure • Placement: Forced matrix — automatic placement, maximum 3 direct referrals per account • Bonuses are credited only after a confirmed and paid order by the referred user • Bonus payouts from a certain programme level require identity verification through Veriff OÜ (Estonia). Without a successful verification, payouts at that level are not possible. • Self-referral is prohibited and will be reversed • Fraudulent activity may result in account suspension Partner tax responsibilities: • Ettevõtluskonto limit — 40 000 EUR/year (Estonia) • VAT registration required at — 40 000 EUR/year (Estonia) • VINParts will notify partners when amounts approach regulatory thresholds • VINParts is not liable for a partner's unpaid taxes • Consult EMTA (emta.ee) regarding your tax obligations Programme terms may be amended with 30 days' notice. Programme termination: The VINParts Club program has no fixed term, but RZ.Torski OÜ reserves the right to discontinue the program with at least 90 days' prior notice.

7. Intellectual Property

The VINParts trademark, logo, website design, software and content (including AI consultant Otto) belong to RZ.Torski OÜ and are protected by copyright. Prohibited: copying, reproducing, distributing content without written permission; automated scraping of the website; use of the VINParts trademark without written permission.

8. Limitation of Liability

VINParts makes every reasonable effort to keep the website available, but does not guarantee uninterrupted operation. Compatibility of parts: we recommend confirming compatibility with a mechanic. The compatibility mark applies to the vehicle the selection was made for; if the selection was based on wrong data (wrong VIN, model, year), we take that into account when assessing non-conformity. VINParts is not liable for: • Indirect damages arising from use of the service • Force majeure events For business buyers (legal entities) maximum liability is limited to the value of the specific order. These limitations do not affect the consumer's rights under the law, including the right to goods that conform to the contract (VÕS § 237 (1)).

9. Age Requirement

The service is intended for users aged 13 and over in accordance with GDPR Art. 8 (children's consent for digital services). By using the service, you confirm you are at least 13 years old. Legal entities must ensure their representatives are of legal age (18+).

10. Changes to Terms

We reserve the right to modify these Terms. For significant changes, registered users will be notified by email at least 14 days in advance. The current version is always at www.vinparts.ee/en/terms. Continued use of the service after changes take effect constitutes acceptance of the new terms.

11. Dispute Resolution and Governing Law

Governing law: the law of the Republic of Estonia. Dispute resolution: 1. First, we try to resolve disputes directly through negotiation — write to info@vinparts.ee 2. If no agreement is reached — the Consumer Disputes Committee (at the Consumer Protection and Technical Regulatory Authority, TTJA): Endla 10A, 10122 Tallinn, avaldus@komisjon.ee, +372 620 1707, ttja.ee/tarbijavaidluste-komisjon. How to apply and the procedure rules: ttja.ee/avalduse-esitamine 3. As a last resort — Harju County Court (Tallinn)

12. Contract language and customer support

The contract is concluded in Estonian or in the language you choose yourself with the language switcher on the site (Estonian, Ukrainian, Russian or English). The legal documents (terms, privacy policy, return policy) are drawn up in Estonian — the main version — and translated into Ukrainian, Russian and English. The Estonian version is always available in one click. Customer support and correspondence after purchase (claims, returns): in the language in which the order was placed (Estonian, Ukrainian, Russian or English); for other languages — in English. You can always require service in Estonian. Otto (an AI assistant) in chat and by phone — in Estonian, Ukrainian, Russian and English.

The Estonian language version of these Terms is the legally binding version. In case of any discrepancy, the Estonian text prevails.

13. Business buyers (legal entities, B2B)

If the buyer is a legal entity, the right of withdrawal does not apply (it is given only to consumers, VÕS § 56 (1)) and the special consumer protection rules do not apply. Such a buyer must inspect the goods immediately after receipt and notify us of non-conformity within a reasonable time with an exact description (VÕS § 219 (1), § 220 (1)–(2)); if not notified in time, the buyer loses the right to rely on the non-conformity (VÕS § 220 (3)). To make a complaint, write to info@vinparts.ee with a photo, a description, the order number and the VIN.

14. Contact

RZ.Torski OÜ (VINParts) Email: info@vinparts.ee Phone: +372 787 8822 Address: Kirsi tn 8-18, 10616 Tallinn, Estonia Website: www.vinparts.ee