How VINParts uses artificial intelligence
Last updated: 2 August 2026
We use artificial intelligence in customer service. We want you to know exactly when you're talking to a machine and when you're talking to a person.
Our AI assistants
Otto answers the phone, talks to you by voice on our website, and also answers in the chat window on the website.
Otto is not human. He says so himself at the start of every conversation. If you ask him directly whether he is human, he always answers honestly.
How to reach a person
Tell the assistant you'd like to speak to a person and it will pass the message on. Our staff answer Monday to Friday, 9:00 to 17:00.
You can also write to info@vinparts.ee.
Call recording
If a call is recorded, Otto says so at the start of the call. We keep recordings only as long as necessary and use them to provide the service.
You have the right to a copy of your own call recording — write to info@vinparts.ee. You can find more detail in our privacy policy.
What technology we use
The assistants run on language models from large technology companies; we use those models as a service. RZ.Torski OÜ is responsible for how the assistants work.
Your rights
You have the right to know you're interacting with AI — that's what this page is for. You have the right to speak to a person. You have the right to see your data and request its deletion. All of these rights are described in our privacy policy.
Questions
RZ.Torski OÜ, Tallinn