Return Policy

1. Right of Withdrawal — 14 Calendar Days

Under EU Directive 2011/83/EU (Art. 9) and Estonian Law of Obligations Act (VÕS) § 56, consumers have the right to withdraw from a distance contract within 14 calendar days of receiving the goods, without giving any reason. Counting the period: the 14 days start on the day you or a third party you named (other than the carrier) received the goods. For several items — from receipt of the last one. The right of withdrawal is given to consumers (natural persons buying outside their business or profession). For business buyers, see section 13 of the Terms of Use.

EU Directive 2011/83/EU Art. 9 · VÕS § 56

2. Exceptions — When the Right of Withdrawal Does Not Apply

The right of withdrawal does not apply only in cases named in the law (VÕS § 53(4)). For car parts the relevant ones are: • Goods made to the consumer's individual requirements — goods made to parameters you specified. An ordinary part that we order from a supplier at your request is not such a good. • Goods liable to deteriorate quickly (normally not applicable to car parts) • Sealed hygiene goods whose seal has been broken after receipt (normally not applicable to car parts) The following are not exceptions and not grounds to refuse a withdrawal: the part has been installed or used, or the original packaging is damaged. In that case we may only claim compensation for the reduction in value of the goods, where it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods (VÕS § 56² (4)). If in doubt, contact info@vinparts.ee before installing the part.

3. Return Procedure

Step by step: 1. Send an email to info@vinparts.ee with subject 'Return — order no. [number]' 2. State: order number, item to be returned, reason (optional) 3. We will reply within 2 business days with the return address and instructions 4. Pack the goods carefully in the original packaging with all accessories and documents 5. Send the parcel to the address provided 6. Notify us with the tracking number You may also use the standard withdrawal form below (EU Directive 2011/83/EU, Annex I).

4. Return Conditions

The following principles apply when returning goods: • Inspecting the goods — you may inspect and try the goods in the same way as would be allowed in a shop. • Reduction in value — you are liable for a reduction in the value of the goods only if it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods (VÕS § 56² (4)). We may deduct that amount from the refund. • Packaging and accessories — please return the goods with the original packaging, accessories and documents; this makes checking easier, but missing or damaged packaging does not take away your right of withdrawal. A condition that makes it harder to exercise the right of withdrawal is invalid by law (VÕS § 56²).

5. Return Shipping Costs

If you withdraw from the contract, the direct cost of returning the goods is borne by the buyer, because we inform you of this before the contract is concluded (VÕS § 56² (3)). If the goods do not conform to the contract (e.g. wrong or defective goods, or the part does not fit the vehicle as agreed or as the seller stated), the seller bears all costs: return, replacement, labour and materials, and, if the goods had already been installed as intended, also removal of the non-conforming goods and installation of the replacement, or covering those costs (VÕS § 222 (3)–(4), § 223 (7)). We recommend a trackable shipment (Omniva, DPD, Smartpost) — we are not responsible for the loss of untracked shipments.

6. Refund Conditions

Refunds in accordance with VÕS § 56¹: Timeline: we refund no later than 14 days after receiving your withdrawal notice. We may wait until we have received the goods or proof that they were sent (VÕS § 56¹ (5)). Method: the refund is made to the same payment method used for the purchase, unless you agree to another. Price + delivery: we refund the purchase price and the original delivery cost for the standard delivery method (VÕS § 56¹ (3)). The difference for a more expensive delivery method is not refunded. Deduction: we may deduct only the reduction in value of the goods where it results from handling beyond what is necessary (VÕS § 56² (4)).

7. Complaint vs Right of Withdrawal

Important distinction: • Right of withdrawal (VÕS § 56): 14 days, no reason needed — you simply do not want the item. The consumer bears the direct cost of returning it. • Non-conformity of the goods with the contract (VÕS § 217¹, § 218): the seller is liable for non-conformity that appears within 2 years of delivery. Non-conformity can also be that the part does not fit as agreed or as the seller stated. Complaint for non-conforming goods: • Tell us about the defect within 2 months of the day you learned of it (VÕS § 220 (1)) • Write to info@vinparts.ee with a photo, a description and the order number • First the consumer may demand repair or replacement (the consumer's choice, unless disproportionately costly), free of charge and within a reasonable time (VÕS § 222) • If repair or replacement fails, the seller refuses, or the defect is serious — the right to a price reduction or to withdraw from the contract (VÕS §§ 223, 224) • All costs, including transport, labour and materials, and removal of the goods and installation of the replacement (or covering those costs), are borne by the seller (VÕS § 222) • If the defect appears within 1 year of delivery, it is presumed to have existed at delivery (VÕS § 218)

8. Standard Withdrawal Form (EU Directive 2011/83/EU, Annex I)

Complete and return only if you wish to withdraw from the contract: To: RZ.Torski OÜ, info@vinparts.ee I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: Ordered on (*) / Received on (*) (date): _______________ Name of consumer(s): _______________ Address of consumer(s): _______________ Order number: _______________ Date: _______________ Signature (only if this form is notified on paper): _______________ (*) Delete as appropriate.