VINParts
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Delivery 1–3 days
14-day returns
Parts catalogue
Support: Mon-Fri 9-17, Otto AI 24/7

The VINParts assistant

Otto finds the right part — just ask

Say your plate number or describe what is happening with the car. Otto asks what he needs to know and shows parts that fit your car.

In Estonian, Russian, Ukrainian and English

Otto in the VINParts workshop

What Otto does

  • Identifies your car

    By plate or VIN — you don’t need to know the engine code.

  • Asks what matters

    If your car comes in several versions, he asks one simple question at a time.

  • Suggests parts

    From our range, and only those listed in the catalogue for your car.

  • Shows products on the page

    Matching products appear on screen — you add them to the cart yourself.

  1. You: My Golf squeaks at the front when braking
  2. Otto: Sounds like worn front pads. What is the plate number?
  3. You: 123 ABC
  4. Otto: Found it: VW Golf V 1.9 TDI, 77 kW. Are we changing the front or the rear pads?
  5. You: The front ones
  6. Otto: Got it. I’m showing front pads listed in the catalogue for your car on the page.

Honestly

  • Otto says “fits” only when the catalogue says so. If in doubt, he asks.
  • If the part isn’t found, leave your contact — a person from our team will check and get back to you.
  • You always choose the products and confirm the purchase yourself.